Effective Records Management (RM) forms the backbone of any company’s success. In this blog, we’ll show you how simple Record Management can be with L&R Storage. We cover everything – from ordering to secure storage, delivery, and destruction. Learn how our support and training on the OneilOrder platform can allow you to manage your records with confidence.
Ordering RM Services: One of the most frequently asked questions we receive relates to the ordering of your company’s files, boxes, and digital media. The process begins with your Authorised User. They can place orders through our user-friendly online portal, OneilOrder. Alternatively, they can contact their local customer services department via phone or email. Any queries they have will be promptly answered and resolved.
Storage of Items: We can create a designated area within our secure facility tailored to your specific requirements. Whether you’re storing boxes, files, or journals, our facilities’ racking is constructed to fit our sturdy standard 1.4 cuft archive boxes ensuring efficiency and consistency in storage. We also have fire-proof vaults dedicated to storing your digital media, always ensuring its safety and security.
Initial Uplift: For new clients, our initial uplift process includes everything from collection to transportation and placement into storage. This process is detailed in our ‘Initial Uplift Plan’ to ensure a seamless transition. Upon arrival at our facility, the items receive meticulous attention. We intake boxes, files, and digital media according to your specifications, assigning size/object codes and capturing descriptive metadata for efficient database management using O’Neil Software.
Retrieval & Delivery: We’ve designed our retrieval and delivery service with flexibility and efficiency in mind. Upon your request for an item, L&R locates, physically identifies, and retrieves the requested item from our secure facility. Barcodes are scanned at different stages in the process, to ensure the correct item is dispatched, creating an audited paper trail from start to finish. Whether you opt for standard or priority delivery, we ensure the safe and prompt transportation of your items to an agreed location within your premises. Service frequency is tailored to your needs.
Secure Destruction: Authorised Users from your company have the option to request the secure destruction of specific items stored at our L&R Facilities. Upon receiving a written request for destruction, the designated item will be retrieved from storage and undergo secure destruction, aligning with EN15713 standards. Typically, this process is completed within 30 days from the initial request date. In cases where a significant volume of items requires destruction, the timeline for the process will be mutually agreed upon. A Certificate of Destruction is issued within 30 days of the destruction date.
Administration, Support & Training: Our clients can benefit from the extensive knowledge of our customer support teams, who are readily available to assist you in managing your account. We can generate detailed reports through OneilOrder, with additional report-generation services available at reasonable costs.
Authorised Users can benefit from complimentary introductory training on our online records management software “OneilOrder,” as part of our implementation process to gain the skills to navigate the platform efficiently and confidently. The training also covers any other relevant procedures, ensuring you gain a full understanding of the platform.
At L&R Storage, we pride ourselves on delivering first-class service to our clients but don’t just take our word for it. Take this opportunity to read some of our client testimonials and see for yourself the positive experiences others have had with L&R Storage.